Shipping, changes and returns


The shipping process could take from 10 to 14 business days. The parcels we use are DHL and Estafeta through Teiker. On some occasions the time could be less or even be out of time. If you have any questions about your order, please contact us via email: to be attended to within a period of no more than 48 hours.


You have up to 72 hours from receiving your order to request an exchange or return. Request your change or refund here .


For your order you have up to 4 hours to request a cancellation unless one of our sellers has already confirmed the order, whichever comes first. If 4 hours have passed since you finished your order and/or the seller has already confirmed the order, then the order cannot be cancelled. If none has occurred you can cancel your order first.